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Frequently Asked Questions

Here we outline more information about the who, what, where, why and how of Mothers Help. If you still cannot find what you are looking forward, please send us a message. We would be more than happy to answer any questions. 

What is Mothers Help?

The aim of Mothers Help is to support parents in running their busy households. We believe a tidy and orderly house enables you to have a relaxed and clear mind. Parents, mothers in particular carry a huge mental load daily.

 

We are here to help carry the burden. Yes, that refers to tidying up and keeping the home orderly. Yes, that refers to support you with your young children. Yes, that could mean a quick vacuum and spruce up.

Whilst we are not a cleaning service, we do support in light cleaning duties (clearing and tidying surfaces, dishwasher, laundry). If you are searching for a specific cleaning service, we have some wonderful connections with local cleaners, just ask!

Our niche is to support parents in other ways, with chores, daily pesky tasks, decluttering, regaining order, supporting parents with young children feel more in control and supported.

2

How can you help me? 

We are mothers who know how busy a home can get. We understand that your responsibility as a mother / parent is a never ending list of tasks which can often be overwhelming if you do not have help. Our mother’s helpers are experienced in housekeeping, and will support you with your pet peeves around the home. While we can undertake light cleaning duties, our main focus is in supporting with daily challenges, linen and laundry, organisation, decluttering and other general household chores & errands.

3

How does it work?

As household responsibilities never rest, we find that regular visits, minimum 2-hour sessions, are the most helpful arrangement, as we give short frequent bouts of support in your busy household.

 

Bookings are made booking online, or sending us a detailed enquiry form via the website or social media.  

Once you have booked, you will be issued with an invoice. The booking date and time cannot be confirmed until payment is received. 

 

4

Can I get support if I am not at home?

Yes, we are happy to make an arrangement with clients to service their homes when the client is out. There needs to be permission in writing and instructions left for the Mothers Helper ahead of the appointment time for this arrangement to happen. We require a safe environment to work within – please arrange for pets to be left in a secure place for the safety of our staff. Failure to do so will lead to a cancellation of the appointment at full price.

5

What does it cost?

Mothers Help sessions are charged hourly with a minimum call out of 2 hours.

 

Initial sessions are pre-paid via invoice and bookings are confirmed once payment has been received. 

Quotes are based on a job-by-job basis, so please get in touch today for a quote. Pricing starts from $50/hour + credit card fee. 

Direct debit is accepted.

6

What is the cancellation policy?

Payment for all Mothers Help sessions are to be made upfront. 

Session vouchers are redeemed once the session has been confirmed. 

We require 24-hours notice in writing (email, SMS or Facebook message) to cancel or reschedule your session. Cancellations made within 24 hours will incur a 50% cancellation fee of the total session (for example, a 2 hour session at $100 will incur $50 cancellation fee and a refund of $50 will be transferred or carried forward to future appointments). 

**Christmas Season Cancellation Policy**

Applies to bookings,  Monday 19 December, 2022 - Monday 9th January, 2023. Bookings throughout this period are strictly confirmed ONLY through signed Service Agreement and full pre-payment.

Our cancellations policy is 100% fee forfeit for any cancelled appointments throughout this time - regardless of notice. This is simply to ensure all appointments are confirmed and acknowledged ahead of time and so our Mother's Helpers are able to plan their Christmas season around helping others. 

Cancellation Policy for Packages

bundled bookings across multiple days or weeks

Bundled packages are often worked out as a special rate. These packages incur their own cancellation policy as follows:

  • Cancellation more than 30 days before the package begins (29.10.22): 100% refund of the fees

  • Cancellation 30 days or less, but more than 14 days, before the package begins: 75% refund of the fees

  • Cancellation 14 days or less before the package begins: 50% refund of the fees

7

Is this a cleaning service? Is this a nanny service? 

Mothers Help is not a domestic cleaning company, but are able to support you around the home to keep your place neat and tidy. 

Clients are required to provide the mother's helper with the cleaning products and equipment (vacuum cleaner and washing liquid for example) which you would normally use around the home. 

We do not consider ourselves a nanny, yet we will happily mind the kids if you need to pop out for a chore, while we are in the home. Please consider us to be another parent in the home, assisting you in getting through the responsibilities of running the household.

8

Are there any additional / hidden fees?

The following additional fees may apply to your booking, but feel free to ask when you are locking in your session to be totally sure: 

  • Out of area travel fee for our Helper

  • Travel for errands run on your behalf charged at $1/km.

  • Reimbursements for anything purchased on your behalf

  • Emergency reimbursements if necessary (e.g. ambulance fees)

  • After hours and overtime

  • Credit Card fees if choosing to pay with Credit Card.

9

What areas do you service?

We are so proud to be servicing families in the following areas;

Central Coast

  • Woy Woy Peninsula

  • Gosford and Surrounds

  • Kincumber, Avoca Beach, Terrigal, Wamberal

  • Tumbi Umbi, Chittaway Bay and Berkeley Vale region

  • Further north can be serviced with a small travel fee.

Sydney's Northern Beaches

  • Mona Vale and surrounds

10

Refer-a-Friend Program

In 2023 we will commence our new Refer-a-Friend Program.

Terms and Conditions for this program include;

  • Existing Client to refer New Client for both to receive 15% discount on ONE session. 

  • The 'friend' or friendship MUST be legitimate and someone you know.

  • Valid for existing clients to refer new clients.

  • Only valid is new client is in our current service areas. 

  • Only valid for both existing and new clients confirm with pre-payment.

  • Unlimited for exisiting clients to refer new clients.

  • New clients may become exisiting clients and refer further clients.

  • This program must be mentioned at the time of booking. 

  • Valid for January 2023 - March 2023 only.

  • Program subject to be renewed at our discretion. 

  • Not transferable or exchangeable and not redeemable for cash

Interior Design
Toy Shop
Shelving
Organized Kitchen Cabinet
Folded White Sheets

Let's work together!

Mothers Help was established in 2021 to provide unprecedented support to parents on the Central Coast of NSW. 

 

We are spreading our wings to reach out to more postcodes. If you're interested in becoming a mother's helper, enquire by contacting us

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