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Privacy Policy

This policy outlines the way we at Mothers Help Services Pty Ltd (ACN 658121405) collect, hold, use and disclose personal information.



What personal information do we collect?

The personal information we collect is generally limited to:

  • credit card or direct debit details;

  • name and contact details; and

  • any communications we have.


However, we may also collect:

  • financial information; and

  • information about how you use our website, via third parties.


How do we collect your personal information?

The main way we collect information is when you give it to us, for example, via our website sign up or other forms, via phone, email, when you submit comments or feedback or via social media. This data may be used by us and our sister company (Villey Pty Ltd) to provide our community with the best possible service.

We also use cookies on our website which may identify you and track your actions and pages you visit. This helps make our website work more securely and efficiently, such as enhancing security on our contact form, and storing your information so you don’t have to put it afresh when you visit us again.

At times personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about you from our website and elsewhere on the internet.

Why do we collect your personal information?

We need your personal information to:

  • communicate with you in relation to your enquiry;

  • send you news if you have signed up (you can unsubscribe at any time);

  • conduct our business, and enable your use of our website, products and services; and

  • in some cases, to comply with our legal obligations, such as record keeping.


We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse traffic to our website, and to customise content and advertising we provide.

You can opt out of the collection and use of this information by changing your privacy settings or opting out. To opt out you can click here.


To change your Facebook ad preferences you can click here.


Where we collect your financial information, we use it to help you pay for our products and services. Only the staff that need to know this information have access to it, and we only keep it as long as it is necessary. We use SSL certificates to verify your identity and encrypt any data you give us. All financial information is encrypted on our servers, and we do not keep all your data (to prevent unauthorised and duplicated transactions). We do not keep any details of your direct debit, and all information is sent to our bank for processing.


When do we disclose your personal information?

We will take reasonable precautions to protect your personal information, including against loss, unauthorised access, disclosure, misuse or modification. It is kept securely and accessible only to authorised personnel. Information is kept in accordance with our legal record keeping obligations and then destroyed appropriately. We generally will not disclose your personal information unless:

  • you consent;

  • it is required or authorised by law; or

  • it is reasonably necessary for one of the purposes for which we collect it.


However, we do disclose your personal information where it is necessary to obtain third party services, such as analytics, data storage, payment service providers or marketing and advertising services. To protect your personal information, we endeavour to ensure that our third-party service providers also comply with the Australian Privacy Principles, but some third parties we use may collect, hold and process personal information overseas. You can opt out of the collection and use of this information by changing your privacy settings or opting out.

How can you access or delete your information?

If you want access to your information to correct or have it deleted, please email us at Except where we are permitted or required by law to withhold it, we will help you. If you consider that we have breached any privacy laws, please also email us at


You can make a complaint with the Office of the Australian Information Commissioner phone on

1300 363 992, online at privacy- complaint or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.

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